EVV Visit Maintenance Unlock Request Updates

Date: January 27, 2025

Attention: STAR Kids Providers/Consumer Directed Services employers, and FMSA Providers

Background information: Texas Children’s Health Plan (TCHP) would like to inform providers that Texas Health and Human Services Commission (HHSC) has recently updated the Electronic Visit Verification (EVV) Visit Maintenance Unlock Request (VMUR) templates and VMUR job aids on the EVV webpage.

Next step for providers: Providers are encouraged to share this communication with staff.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts, log into: https://www.texaschildrenshealthplan.org/provideralerts