Urgent Notice: Update - IT Issues Resolved

Date: January 17, 2025

Attention: All Providers

Update as of January 21, 2025: We are pleased to inform you that the IT issues affecting our systems have been resolved. All systems are now functioning normally.

We apologize for any inconvenience this may have caused and appreciate your patience during this time. 

Call to action: We want to inform you that Texas Children’s Health Plan (TCHP) is currently experiencing IT-related issues that are affecting our systems as follows:

• This includes outbound faxes relating to authorization requests.
  • Please contact us if you have questions or need assistance with prior authorizations at 1-800-731-8527
• Issues with submitting claims and saving 835 files on the provider portal, Texas Children's® Link

Please be advised that our team is aware of the situation and is working diligently to resolve it as quickly as possible. In the meantime, we encourage you to check Texas Children's® Link for any important updates or responses relating to this outage.

We apologize for any inconvenience this may cause and appreciate your patience as we work toward a prompt solution.

If you have any questions, please email Provider Relations at: providerrelations@texaschildrens.org

For access to all provider alerts,log into: www.texaschildrenshealthplan.org/provideralerts